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Will a paid support tier cover its service promise?
Compare premium fees with incident workload, specialist effort and standing coverage.
Example scenario
Editable demonstration inputs, not verified industry benchmarks. Enable JavaScript to calculate your own scenario.
- Premium-support accounts
- 100
- Monthly premium fee / account
- $300
- Tickets / account / month
- 3
- Minutes / ticket
- 35
- Loaded support cost / hour
- $60
- Monthly standing specialist coverage
- $6,000
Monthly premium-support contribution
Example result only, not a forecast or promise.
- Support-tier revenue
- $30,000
- Service delivery cost
- $16,500
- Break-even premium fee / account
- $165
What to do with this result
Include contractual response commitments and escalation patterns; monthly averages do not guarantee 24/7 coverage.
Know what is inside the model.
Planning model, not personalized financial advice. Your inputs remain in your browser.
Calculation method
Support contribution = accounts × monthly fee − accounts × tickets × minutes / 60 × hourly cost − standing coverage.
Assumptions and limitations
- Example inputs are editable scenarios, not Aryo results or independently verified industry benchmarks.
- Use one matched customer cohort and consistent periods. Recurring revenue, bookings and cash are different measures.