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Can your success team deliver the promised account touchpoints?
Convert tiered account workload and administrative time into CSM headcount.
Example scenario
Editable demonstration inputs, not verified industry benchmarks. Enable JavaScript to calculate your own scenario.
- Strategic accounts
- 80
- Hours / strategic account / month
- 6
- Standard accounts
- 500
- Hours / standard account / month
- 1
- Available hours / CSM / month
- 160 hours
- Time on admin & internal work
- 30 %
- Current CSM headcount
- 6
Additional CSMs needed
Example result only, not a forecast or promise.
- Total CSMs required
- 9
- Monthly customer-work hours
- 980
- Productive hours / CSM
- 112
What to do with this result
Use actual service commitments by tier and preserve capacity for escalations; account counts alone are not a staffing model.
Know what is inside the model.
Planning model, not personalized financial advice. Your inputs remain in your browser.
Calculation method
CSMs needed = ceiling((strategic accounts × hours + standard accounts × hours) / (available hours × (1 − admin share))).
Assumptions and limitations
- Example inputs are editable scenarios, not Aryo results or independently verified industry benchmarks.
- Use one matched customer cohort and consistent periods. Recurring revenue, bookings and cash are different measures.