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How much support work is genuinely resolved without an agent?
Deduct repeat contacts and escalation effort from claimed chatbot containment.
Example scenario
Editable demonstration inputs, not verified industry benchmarks. Enable JavaScript to calculate your own scenario.
- Annual eligible support contacts
- 200,000
- Contacts using AI
- 60 %
- AI contacts initially contained
- 65 %
- Contained contacts returning to agents
- 20 %
- Baseline cost / agent-resolved contact
- $8
- AI cost / adopted contact
- $1
- Annual implementation & QA cost
- $100,000
Annual net support cost opportunity
Example result only, not a forecast or promise.
- Genuinely deflected contacts
- 62,400
- Contacts initially contained
- 78,000
- Annual variable AI cost
- $60,000
What to do with this result
Track repeat contacts and resolution quality over a defined window; containment is not the same as successful resolution.
Know what is inside the model.
Planning model, not personalized financial advice. Your inputs remain in your browser.
Calculation method
Genuinely deflected contacts = contacts × AI adoption × initial containment × (1 − repeat share). Net labor cost opportunity = genuine deflections × agent cost − adopted contacts × AI cost − annual fixed cost.
Assumptions and limitations
- Example inputs are editable scenarios, not Aryo results or independently verified industry benchmarks.
- Time value is not guaranteed payroll savings. Include adoption, human review, exceptions, security and change management in implementation decisions.